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NickU
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Versalink C405 - Setting User's default 'from' E-mail

Operating System: macOS 10.14 - Mojave

Help!

I've a C405 using firmware V68.59.1

As the MFD is in a home office, and there's only my wife and I using it, I've created two additional users so we can customise the home screen for each of us - so "Nick" and "Sam". Permissions are set to Simple to allow each of us to chose from a list of users, and no passwords are needed.

The machine is set up to send e-mail using a dedicated default SMTP account (c405 @ xyz.com) via an SMTP server at one of my Web hosts - all that works fine... but, the scan e-mails arrive 'from' c405 @ xyz.com.  I'd like them to arrive from the email address of the selected user - ie nick @ xyz.com and sam @ xyz.com.

There is a setting on the user's permission setup screen to set an 'Email "From" Address' which currently shows 'not specified'. When I click on the Edit button next to it, I get a popup box prompting me to enter an email address - when I do that and click OK I simply get the spinning blue circle and the email address is never updated.

Outgoing SMTP Authentication options are set to use logged-in user credentials for e-mail submission, and to authenticate with predefine credentials when authentication fails.
E-mail App options are set to use logged-in-users email if available, and to allow users to enter a different adress.  

I've tried setting this address for different users, but can't. I've tried when logged in as the user, and when logged in as the admin... I've tried diffewrent web browsers...same result, it won't set the address.

I've tried changing the login options so that users have to log in with a password, same result, won't set the user "from" e-mail address.

I don't have an AD/LDAP server, so that isn't an option for me.

I've tried enabling the 'from" field on the App options, entering the e-mail into that then saving it as default and as a Preset - it doesn't save the e-mail address :( 

I can't save it as a 1-touch App as it needs a destination... 

 

So, every time we send, we either have to accept the default address, or manually change it in the from field...


Hope that little lot above makes sense to someone!

How can I set this so that the from e-mail is set for each 'logged in' user? (I don't have an AD/LDAP server, so can't use that option.)

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5 Replies
CherylO-Xerox
Community Manager
Community Manager

Re: Versalink C405 - Setting User's default 'from' E-mail

Hi NickU, 

 Thank you for using the forum. I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
CherylO-Xerox
Community Manager

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NickU
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Re: Versalink C405 - Setting User's default 'from' E-mail

Thanks CherylO - I'll get in touch with the UK support and see if they can suggest anything.
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NickU
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Re: Versalink C405 - Setting User's default 'from' E-mail

Had wondered if it was a firmware issue, so just tried downgrading to firmware V68.51.1 and it still wouldn't let me adjust the local user database's user's e-mail address. So back to 68.59.1!

One thing I did notice is that when you click on "OK" on the e-mail address update modal dialog box on the web management portal, the printer display doesn't switch to display the spinning circle, nor show the message "An authorised user is making changes to this device. please wait..." like it does when making other changes... so maybe there's a problem with the web management interface not actually sending the change to the printer?

So, guess it's now time to find out how to contact UK support...

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CherylO-Xerox
Community Manager
Community Manager

Re: Versalink C405 - Setting User's default 'from' E-mail

Hi NickU, 

I have this number to contact the support center in the UK 

Support: 0370 900 5501
Monday- Friday, 8:00 – 17:30 GMT

Hope this helps!

Thanks,
CherylO-Xerox
Community Manager

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NickU
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Re: Versalink C405 - Setting User's default 'from' E-mail

OK, rang UK support and they tell me this isn't possible - there isn't a way to have the locally logged-in user's e-mail change to that stored in the local user database (putting to one side that you can't actually get it to save via the web interface), and that it has to be be done manually for each scan-to-e-mail. 

 

Seems like it would be a usefull simple feature for Xerox to add as not everyone is part of a huge office network!  - aka use the user's e-mail address stored in the printer's local database as a default 'sender' address when that user is logged in to the printer. All the options seem to be already in the Web interface, just they dont seem to be linked up :-( 

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