Very slow scan to email on 7500 series? Is this normal?

[Fabio]

maybe you have default the "searchable" pdf option enabled?

this takes longer to process thet just "images"

you can change those settings in the last tab of your scan button

[RuiKZ6N6K-xrx]

Hi,

Tried with a WC7556 and I measure only the processing time in two differed job types:

- 30 A4 single side to JPEG: 30s

- 30 A4 single side to PDF: 50s

on both it takes only a few seconds to send the job after processed. I used a FTP but will be similar with SMB

Firmware version 61.121.222.21500. This one is not available for download so you need to contact your local support to get it.

Regards

Rui

[BrianStrain]

I just had 2 new 7500 series delivered last week. It seems that scan to email is taking quite a while on both. I upgraded 1 of the machines to the latest firmware and that did not help. I scan a 30 pg document and it's taking over 3 minutes to send. This seems much longer than our old Xerox WorkCentre. The email I receive only has a 3MB pdf attached - seems way too long and users are complaining. I've check all the scan settings. The file format is PDF and it's 'image only'.

Anyone else experience this and have a resolution?? Thanks for any help.