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cnp11
Member
Member
‎04-10-2015 12:19 PM

WC 3315 Defective Firmware:

Product Name: Other - specify product in post

In an attempt to correct an ongoing scan issue, I recently installed a firmware update which I found

has a defect.V 52.005.23 JUL18 2014 should not be used.  When installed and attempt is made

to print from a pdf file you may get a message ... you need to install a printer.   On occassion this can

be overcome by finding a pdf file which does not produce this message and thereafter go back to the

original pdf which may then work.

 

The previous firmware was v 52,004,26,000 which did not have this problem. 

I am looking for a procedure to remove the defective firmware and then reinstall the non defective one.

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎04-13-2015 02:33 PM

Re: WC 3315 Defective Firmware:

Hi cnp11,

Thank you for using the Support Forum. Please take a look at the solution for printing issues with a PDF.  See if making the change to print as image will fix your issue.  If this does not help to find out about the other firmware please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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