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WC 3550 loses "Scan to Network" names

When this happens, we have to go back to our PCs and and refresh our device in the Scan manager. 

 

Is there a setting to stop the PC and Scanner from disconnecting from eachother?

 

Thanks!
YellowShmellowFellow 

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12 Replies
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Community Manager
Community Manager

Re: WC 3550 loses "Scan to Network" names

Hi YellowShmellowFellow,

Thank you for using the Support Forum. Please double check that you have added the device using the instruction in the solution for Scan to Network PC Not Available Message.  Also make sure you have the latest firmware loaded on your machine.  If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: WC 3550 loses "Scan to Network" names

Shoot! I thought you were going to say Hello YellowShmellowFellow!! 

 

:(

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Re: WC 3550 loses "Scan to Network" names

Ready for this??

 

I called the support center and the guy just told me it's not a Xerox issue so he can't help.

Guess what? If my device is having issues with your Xerox machine, it is a Xerox issue. If I cannot use the Xerox machine that I purchased for ANY reason, it is a Xerox issue. 

At the very least he could have tried to solve the issue or offered some sort of idea or thought to what it might be. 

I can't believe I was blown off on the "Support Community" by CherylO-Xerox and then blown off by someone over the phone.

 

If someone were to ask me if I would recommend Xerox to them, I would gladly help them find a better product/service.

 

The fact that my same issue is plastered all over this support forum, tells me that many people have this issue. How are the support persons not able to identify it? 

I'm so pissed. I could literally go on for hours about the poor service I'm receiving and the lack of support I'm feeling from this company. 

Maybe I should send Ursula a personal message? Would she make sure I recieved the support I'm looking for?

 

Taken directly from your website:

Mission and Values
Xerox's rich heritage is based on customer-focused and employee-centered values that help deliver profitability and growth.
 
If I receive another generic answer from a Community Manager, I'll gladly call back, sit on hold for an entire day and get transferred from department to department until I finally speak to someone that cares about my business. 
 
Good day!
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Community Manager
Community Manager

Re: WC 3550 loses "Scan to Network" names

Hi YellowShmellowFellow,

I apologize for the frustration you are feeling from your experience.  Please consider installing the latest SPAR release for your machine.  To get the release please follow this link.  The password to enter the site is WC3550Spar and is case sensitive.  Make sure you follow the installation instructions.  Once you have upgraded your machine please let us know if that clears up the issue. 

 

If your machine meets requirements and you do not want to try this please feel free to contact Xerox.

 

It was never my intention to "blow you off" I am sorry you felt that way.  I gave you a solution that I thought would fix the problem and recommended second level support if it did not help.  Should you choose to contact support again please request 2nd level support and if you are still not satisfied ask for a supervisor.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Valued Member
Valued Member

Re: WC 3550 loses "Scan to Network" names

From an outsiders point of view... (assuming you didnt just buy this machine) If it truly is used for heavy scanning maybe consider a network scanner like the Documate 3920.

 

Is it possible there might be something on your firewall that is terminating the connection? Any tell-tell signs in your event logs? Try going into the port configuration and disabling SNMP comms. I had a situation where a printer would show online then randomly disappear and that was my fix.

 

Hope that helps.

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Re: WC 3550 loses "Scan to Network" names

Thanks for the advice. We will try that out!

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Re: WC 3550 loses "Scan to Network" names

Does this work with Windows 10? The latest SPAR Release on the Xerox website does not show Windows 10 as a supported platform.

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Re: WC 3550 loses "Scan to Network" names

Funny story about the SNMP comms. I had originally disabled that on the said laptop. We had our tech take our original machine(feeder was busted) and replaced with a "new," one, even though the "new" machine had 35k pages printed on it and was scuffed up all over the place.

So long story short. When asked if the user had went back and disabled the SNMP, they said they did once we set up the "new" machine. So I've been racking my brain and Xerox to find another solution. After reading your post, I decided to just look myself. Guess what?!?! SNMP was enabled. I disabled and we are running as smooth as... well, you know.

 

Funny thing, Xerox never gave me that as a possible solution....

 

Have a great day!

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Valued Advisor
Valued Advisor

Re: WC 3550 loses "Scan to Network" names

The spar will work the same on Windows 10 as the supported OS's since it only applies to the printer.

The printer doesn't have Windows 10 support (So there are no native drivers or testing) so it doesn't show up in the supported OS's

But the GPD supports Windows 10, and the GPD supports the printer, so that is listed under Windows 10 drivers.

Nothing print related has really changed from Windows 8.1 though, minor changes were made to WSD compatability, but if you stay with a V3 driver using a Standard TCP/IP port all should be well. The v4 Class driver is provided by MS.

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Joe Arseneau