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WC 3550 not remembering users

We have a WorkCentre 3550 in one of our departments and it is used heavlly for network scanning (users scan to their desktops at the machine). Normally, the scanner will "remember" the users and they can simply select their user name from the scanner/printer. The 3550 will no longer "remember" two of the users whose computers have been recently replaced and they have to launch the Network Scan application from their desktop (Win 7) each time they need to scan. Unlike other workstations in the department, the desktop Network Scan icon has a Windows Admin badge and they get a UAC prompt when they launch the application. The systems, by policy, shut down each evening.

 

I'm their support tech and not very familiar with the device or the software. I would appreciate any ideas on how to get this set up so the printer/scanner remembers their login, as is the case with other users. 

 

Thanks,

Ric

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Community Manager
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Re: WC 3550 not remembering users

Hi rgetter,

Thank you for using the Support Forum. Please make sure that you have set up the Network Scan Manager Settings and see if that helps.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: WC 3550 not remembering users

Cheryl,

Thanks for the reference. I did download and check this information in the user guide. I will now contact your support people to see if they have a solution.

 

Ric

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Re: WC 3550 not remembering users

Hellow rgetter,

 

Did you find a solution to this problem? We have the same issue. One of our computers loses connection constantly. I called Xerox and explained the situation. The computer in question is a laptop that is brought home every night. The Xerox rep said that's the issue and he couldn't do anything to help. 

Problem is, it will lose connection during the day. We'll refresh the network scanner in the morning, scan something, and a couple hours later, that same computer won't be on the Network scan list on the machine. 

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Re: WC 3550 not remembering users

This was quite some time ago, but I believe that we needed Xerox support to untangle this. In our case, this was a desktop system in the office with the printer so its network settings weren't subject to change as your laptop would be.

 

Not much help. Sorry.

Ric

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