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WC 3615 - SMB Scan Error after a few hours of no usage

We just got the WorkCentre 3615 and we got some issues with our SMB scanning. 

 

Since scanning through the network is the fastest way to scan I've set up the SMB to scan to a network shared folder on a windows 7 ultimate pc.

 

I've tried setting up the printer to access through SMB the folder without login/password, through port 139 or 445, directly to scan folder or to a subfolder, but I get the same result all the time.

 

Scanning works after the initial setup, but stops working after a few hours of no usage (usually overnight). It just gives the SMB Scanning Login Error 031-522

 

Everything is accessible over the network from other computers... After I refresh the settings on the WorkCentre and go through the computer settings again, it starts scanning again for a certain period of time, until later after it starts giving the problem again.

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Community Manager
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Re: WC 3615 - SMB Scan Error after a few hours of no usage

Hi cotrutsa,

Thank you for using the Support Forum. Please make sure that you are following all the instructions for setting up SMB scanning.  Also make sure you have configured the SMB Client properly per these instructions.  If you continue to have an issue please consider contacting your support centre for further assistance.

 

Thanks,
CherylO-Xerox
Community Manager

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Re: WC 3615 - SMB Scan Error after a few hours of no usage

Hi, Was this ever solved? I have the exact same problem with a 3635

Stated after I installed Windows 7. Was working perfectly with Windows XP.

Is there a fix for this, either from Microsoft or from Xerox???

 

 

Thanks

 

Aurelio

 

 

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