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New Member
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WC 5024 scanning problem

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Hello, I have a problem which I believe is driver related or maybe a faulty unit?

 

I installed printer and scanning driver with no issues at all. Also everything worked right away, but when I restart a PC I can not use a scanner from a PC anymore. It says the device is turned off or driver is not installed (but I see it in device manager, and everything seems to be in order). The only thing I can do to get the scanner working again is to power off the printer and then turn it back on.

 

I tried this on 2 different computers with win 7 32bit and windows 10 64bit. I also tried to replace USB cable.

 

Sometimes it also happens randomly that PC doesn't recognize printer at all, I get an error saying that device can not be recognized. (although drivers were successfully installed before. This happens on win 7 more often than on win 10)

 

I tried drivers that were provided on a CD and also the latest drivers from your website. Firmware is the latest version aswell.

 

Any info would be helpful. Thank you.

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Valued Advisor
Valued Advisor

Re: WC 5024 scanning problem

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Since you tried 2 cables, 2 PC's, with 2 operating systems, ruinning 2 architectures, meaning you tried 4 different drivers (Win7, Win 10+ CD, Online) the only thing left is the device being faulty. The only other avenue is power supply, try a different plug, or at least be sure the PC and printer are not sharing a powerbar.

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Joe Arseneau
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New Member
New Member

Re: WC 5024 scanning problem

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Thank you, seems like a printer is faulty, I have contacted a local seller to send it for a warranty inspection / repair. 

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