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pe6ohh Member
Member

WC 5325 error 121-312 urgent !

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Hello!

 

We have a 121-312 error on our customers WC5325.

We try to set Xerox Secure Acces and SSL cert on,but something go wrong. Can anyone help us? We haven`t gon any acces to machine...

 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: WC 5325 error 121-312 urgent !

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121-312 IC Card Auditron Config Fail 02


Control Fail. When the power is turned On, an error occurred due to the combination of setting
that is not permitted.


• EP-related products other than IC Card Gate is connected (set), or IC Card Gate and
other EP-related products are connected (set) together.


• [Authentication/Counting Management] > [Authentication/Counting Operation] is set to
[External Authentication/Counting].


Procedure
Actions to be taken are as follows:
1. Activate without connecting EP-related product, and set [Authentication/Counting Management]
> [Authentication/Counting Operation] to other than [External Authentication/
Counting].


2. Attach the optional external authentication kit for IC card, and set the single connection of
IC Card Gate of EP-related product.

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Joe.
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pe6ohh Member
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Re: WC 5325 error 121-312 urgent !

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I haven`t any access to machine, neither via CWS nor Diag mode on GUI.  This shows when I try to log in Diag mode wc5325-small.jpg

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asia88 New Member
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Re: WC 5325 error 121-312 urgent !

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thank joe, now i can fix

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pe6ohh Member
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Re: WC 5325 error 121-312 urgent !

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Ok. My problem was solved.

 

I made special boot for NVM initial :   Powersafe button+Stop+3 and Power on.

After that clear new install procedure was made. Thats all !

 

Thanks for patience!

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Houss New Member
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Re: WC 5325 error 121-312 urgent !

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16442720_1858735277675693_1691863355_o.jpgwhat i hav to do now plz 

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Houss New Member
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Re: WC 5325 error 121-312 urgent !

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i have the same problem how can i do the safe boot or Rest it 

i did that with The Safepower B and the + Stop but nothing why you use the number 3 

 

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pe6ohh Member
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Re: WC 5325 error 121-312 urgent !

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Sorry if i'm too late. This combination of buttons initalize nvm's. You have to switch the copier off from main power under front cover.Then hold down "Power safe" + "Stop" + "3" buttons and switch the main power On. Wait a few seconds then release all buttons.
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