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WC 5865 Network Scanning error

I've a shared folder at X Server. Users can access to it for sharing documents. When I tried to configured SMB in login name I use the name of the server (ex. SERVER-NAMERWDCCFD)  and the password of it. I shows that de user or password are incorrect and delete the job. The shared folder is not in the Local Disk (C:). Does it necessary that the shared folder is in the C: partition?

 

 I tried a test using a local PC, I shared the folder in the C: and the SMB Configuration had the login name as: DOMAIN\USERNAME,

I made a test it was succesfully. Then I tried using the PC Name instead of DOMAIN\USERNAME and the login password and it shows the same error.

 

My questions are: Should I use the DOMAIN\USERNAME instead of PC NAME to validated? Does it need that the shared folder is in C: Partition?

 

 

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Valued Advisor
Valued Advisor

Re: WC 5865 Network Scanning error

Should I use the DOMAIN\USERNAME instead of PC NAME to validated?

That depends on the PC and or domain, but it is quite simple to be sure. Just right click on the shared folder and select Properties

The Network path is the location, you can see mine is \\Hostname\folder name. So a template would only need the share listed as html.

Then select Advanced sharing > Permissions and add the username the MFP will use for scanning, then format it exactly as it is seen within the brackets, which you will notice is not the way you likely typed it when you added the user.

 

1.GIF

 

 

 

Does it need that the shared folder is in C: Partition?

As above is shown, you do not. I will note her that you can't really go by hostname, you need to scan to the PC IP address, the Connectkey machines don't have Windows Networking built in, so unless the device is registered on a Domain, it will fail with a hostname. If scanning to Server 2008 or higher, or Windows 8-10, you need fairly new firmware, luckily there is a tool installer that will run from your desktop, upgrade the MFP and no data loss at all occurs. At the latest firmware there is at this time, nothing you cannot scan to smb to as long as the settings are correct.

 

 

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Joe Arseneau
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