cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

WC 7232 Scan to email problem

Hi

 

Just about at my wits end with this issue.

 

We have various Xerox printers on a school network and scan to email is setup on them. One of the printers can send to both the internal network and the external network via email. I have tried this on the 7232 and it can email to the internal network but I get an error 016-767 Invaild E-Mail Address when I try to send to an external email address eg xxx@gmail.com.

 

I have compared the working printer to the 7232 and the only difference is that users have to logon to the working printer.

 

I have hecked and confirmed that the network switch port is setup correctly and we have allowed the email we have on the printer top work through our web filtering software.

 

Any ideas or pointers would be most welcome.

 

Cheers

Jimmy

 

0 Kudos
2 Replies
Highlighted
Community Manager
Community Manager

Re: WC 7232 Scan to email problem

Hi Jimmy,

Thank you for using the Support Forum. Please take a look at the solutions for the Fault Code 016-767 and see if any of that information will help.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Highlighted
Agency Analyst
Agency Analyst

Re: WC 7232 Scan to email problem

JCarlye,

 

Double check the authentication on the machine. Are you going thru a relay server?

 

Thank you,
Jordan

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
0 Kudos