Our WC 7765 don't like to be connected via Ethernet any more. When the printer is connected with LAN cable to the switch, the system will hang up and reports "Device is not available". Disconnection the cable does not solve the problem. Access via web interface is not possible. After switching the system on and off (or after log in and off in Admin mode), everything looks nice until the LAN cable ist connected again.
In Admin mide, the "Fault History" report following fault codes:
303-331-00 Communication fault with NC.(lots of)
303-378-00 Unknown fault
302-321-00 XEIP browser does not respond or is dead.
320-331-00 No comms via PSTN1 port
320-303-00 Fax Card Hardware or Software error.
322-721-00 Triple A gets no response from SRS
I just bought the 7765 as a used system and don't have any serive contract with Xerox. I am a technician, but I don't have any experience with Xerox.
Any idea how to held myself! Would appriciate any advice!!
Solved! Go to Solution.
I'm going to agree with Fabio - I have seen this on different models but with the same issue. Go around to all your computers that print to it and make sure NOTHING is in the print ques. Also make sure you have the correct driver for that device.
I take it that fixed your issue! Glad to see your back up and running!
That is some good news! Glad we could help across the pond!