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SumterNewsroom New Member
New Member

WC 7830 will receive but not send faxes

Product Name: WorkCentre 7830
Operating System: Windows 10

We have a Xerox WC 7830 that will receive faxes without any issue but we aren't able to send faxes out.  This is a new issue that we are having. It isn't an issue with the recipient's machine because we've tried sending to multiple numbers/machines. The fax confirmation report simply states: "Status.......FAILED. Unable to connect to remote server."

Any suggestions/ideas? And I am not technologically savy so please use layman's wording -- just think "Fax Troubleshooting for Dummies."  Thanks! 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: WC 7830 will receive but not send faxes

I would guess it is more of a phone issue, ala Dial 9 to call out.

But a guess is worthless, fax is just a phone call, so listen to it send.

At the printer login as admin via username = admin and password - 1111

Machine Status > Tools > Service Settings > Fax Service > Fax Volume.

Crank up the volume and send a fax, you will most definitely find out whats up with it.

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Joe
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