WC 7835 - Sending email is not working

[George850650-XRXN · Accepted solution]

Takaful,

The Firmware level on your device should be updated.

https://www.support.xerox.com/en-us/product/workcentre-7800-series/content/151595 

This link will take you the download page for a newer version of Firmware.

If you need additonal support please contact Xerox Support at 1-800-821-2797.

I hope this helps.

[Takaful]

Hello All,

I have a XEROX® WorkCentre® 7835

System Software Version: 073.010.075.34540

and it not sending email using office 365 mail, but when using other email provider is working fine.

I suspect that is it due to the enetyption layer (TLS version) but I could not find any option from the administratoin portal