Thank you for using the Support Forum. Please take a look at this solution for creating and saving custom sizes and see if that will work for your issue. If not please consider contacting your support centre for further assistance.
Is there any way to set set a custom size for the bypass tray 9 x 13 ... it works for the print job but each time the end user must drill down in the custom size to set 9 x 13. Can it be set as a choice ? or preset .. with out setting it up as a deticated tray because the user has other jobs to be printed there as well