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WC3220 - cannot scan or print if phone line is 'off-hook'..

Our WS3220 has had this 'issue' for quite some time, and frankly, my wife is about to put a 45 caliber hole in this printer if I don't come up with a fix for this...

EVERY time someone is using the telephone line that is also connected to this AIO printer/fax/scanner, the printer cannot be used to scan or print anything...  Apparently, if it detects that the phone line is 'off-hook', it seems to then 'presume' someone is trying to fax something and then 'defaults' to only allowing a fax...   So no one can scan to a network connected PC nor can anyone print to it.  Surely, this is something to do with some type of configuration issue somewhere..?  And if so, then WHERE is this to be changed..?

I've tried hiding my guns, but at some point she's gonna kill this printer... HELP!!

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Valued Advisor
Valued Advisor

Re: WC3220 - cannot scan or print if phone line is 'off-hook'..

Duplicate post from here

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Joe Arseneau
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