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Valued Advisor
Valued Advisor

Re: WC4150 Scanning to Mailbox fails after some time

Hi brunomartins,

Thank you for using the Support Forum. Please make sure you have tried all the solutions for unable to scan to email.  If the solutions do not help please consider contacting your support centre for further assistance.

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WC4150 Scanning to Mailbox fails after some time

Product Name: Other - specify product in post

Hello everyone,


At our company, we have a Xerox Workcentre 4150 that is working well, except in terms of sending scans to e-mail.


Usually, it is working well for a bunch of time (weeks) but then it stops sending e-mails. Only a reboot makes it work again. Sometimes we have to do a software reset for it to work.


Is anyone here experiencing the same? How can I troubleshoot this?


Information from the printer's SNMP MIB's:

SNMPv2-MIB::sysDescr.0 = STRING: Xerox WorkCentre 4150; System Software, Main Controller, Network Controller, IOT 1.00.28, UI 0.030
.33.007, Document Feeder 1.02, Tray2 1.00.00, IH 0.00.01


So, I am using its latest version.


Best regards,


Bruno Martins

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