Hi Jminnis,
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 5330
Alternatively, you can visit our Contact Us page for other support options
Thanks,
CherylO-Xerox
Community Manager
Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
