We have recently moved from a WC M24 to a WC7428. The M24 was set up to answer faxes only after 3 rings, to allow incoming calls to be answered by default by a PC running a fax software application, "snappy fax". This set up allowed us to filter junk fax and to receive pdf copies via e-mail.
After checkking with the xerox manual and the local service rep, there appears to be no provision for changing the number of rings after which the 7428 answers fax calls. I am hoping this is an oversight by Xerox, and that a firmware revision will be coming out shortly. Is there a work-around for this issue?
Solved! Go to Solution.
this for the previous 7345 machine m, but you can try it
call for service if you need help to configure NVM settings...
Enter in NVM Read/Write location 823-050 and enter number of rings required.
Default is 0, Range is 0-9.
3=3 Rings etc...
Note: Definition of 823-050 in documentation is Ring Detect Frequency.