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WC7556 SSL Scan to Email

Using SSL, I can't scan more than 2 emails in succession.  The third scan will eventually timeout with an error report indicating "Failure transferring job to network server".  If I wait about 5 minutes, I can scan 2 more emails in succession but the third scan will timeout again.  The machine has the latest software (Xerox tech installed it today).

 

I also have a Xerox 3635 configured exactly the same and it has no problems scanning several emails in quick succession.

 

If anyone else has had a similar problem with a WC7556, was it resolved?

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Agency Analyst
Agency Analyst

Re: WC7556 SSL Scan to Email

beskola,

 

That is indeed an interesting error. I have many of these under my service and have not see this error. My suggestion to you would be to contact the Xerox Support center at 1-800-821-2797 and  speak with second level. They may request the network logs and/or do a network trace.

 

Thank you,
Jordan

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Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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Re: WC7556 SSL Scan to Email

I have had conversations with 2nd level support at least 3 times, maybe 4.  Everyone has offered the same suggestions and I've gone through the motions with the same results.  Everything from port 465 vs port 587, DNS, etc.

 

The issue is that the 7556 cannot scan more than 2 documents in succession using SSL or STARTTLS.  I'll scan a document (a simple text document with very little text on it) to one email address and then immediately scan another document to the same or another email address.  When I try to scan a 3rd document the unit display panel indicates "Processing" for about a minute and then will display a system timeout warning.  If I choose to continue working, "Processing" will continue for another minute and I will receive another system timeout warning.  This time I'll allow the timeout to occur.  This 3rd document is never scanned.
 
If I let the 7556 rest for about 5 minutes, I can come back to it and scan another 2 documents to email but then the system will again be unable to process the 3rd document.
 
It seems like scanning 2 documents pushes the unit to some unknown limit and it needs time to flush or refresh.
 
On the Xerox 3635 I can scan as many documents in succession as I want to and the unit will process every one of them.
 
On the 7556 I have tried all of the encryption modes available using ports 465 and 587 on each and every one of them.
 
Is it possible that the problem is with the system software?  The version is 061.121.222.32600 which was installed by a Xerox technician.  It is not available yet as a download.  The version that is available as a download has the same problem.