cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

WC7845 scan to email-LDAP

WC7845: Version: 071.040.103.04401

 

I have a WC7845, and had an issue trying to scan to email using one particular email address via LDAP. I choose his address and BCC myself. I get the scan, the other user does not.

I thought I would see if replication might be an issue, so added my other two DC to the pool. 

Still not being sent to original user address, but I still get my copy.

 

Checking further, I thought I would use the "User Mappings" to see if there was an issue there. However, this page NEVER loads.

 

Then I decided to start from scratch. Removed all three of my DC/LDAP Servers.

 

Went to add one back, now the page to add an LDAP server NEVER Loads. Page turns white, and stays there. I have rebooted this machine numerous times. So at this pojnt, No One in the comapny can scan to email.

 

This is NOT good. Have just initiated an "online troubleshooting session" and will see if we can sort this out. I will advise.

 

Tks

Howard

 

Edit: Although this Machine is conencted to the Internet, SMart eSolutions is "Fully Configured & Communicating with Xerox" and the last call was 3 min ago, I try an go to Maintenance Assistant and "Start Online Troubleshooting" it fails saying its NOT Communicating.

 

Monitoring my firewall, there afre no Deny's..period. Address trying to get to is: 13.13.128.25

Oh dear.....what a mess. Please help, NONE my users can scan to email anymore. Its a disaster.

 

Please help.

 

0 Kudos
4 Replies
Highlighted
Agency Analyst
Agency Analyst

Re: WC7845 scan to email-LDAP

Please upgrade your firmware.

That's the shipping firmware from 2013. Lots of fixes since then.

http://www.support.xerox.com/support/workcentre-7800-series/file-download/enus.html?operatingSystem=...
0 Kudos
Highlighted
New Member
New Member

Re: WC7845 scan to email-LDAP

Yup...service tech came and updated F/W. Next day we have more issues. WC7845 Scan/Copy NOT working. User Database error. Unable to edit user permission on either Machine WC7220 and WC7845.

WC7220 refuses to print colour.

Communication with SMart eSolutions broke on both. Fail.

 

Call support again today. Tech apparently loaded wrong F/W version which was "corrupt" and pulled from availability. Version in question: 

072.030.134.32801

 

Now tech has to come back (he lives 160km away) so might see him tomorrow. Needs to do a refresh F/W on WC7220 and roll back F/W on WC7845.

 

More days of not being able to use these machines without issues.

 

Lets see how this next visit plays out.

 

Contract is for another 4 years. YIKES, I hope there is some stability coming for these, as I cannot keep babysitting.

 

 

 

0 Kudos
Highlighted
Agency Analyst
Agency Analyst

Re: WC7845 scan to email-LDAP

Doing a straight upgrade from that old of a firmware the tech should have upgraded to ck 071.xxxx .06000 then to ck 072.xxx .09100
Or did a altboot system restore to factory and rebuild the configuration.

That was way to big of a jump.

The 78xx and 72xx are rock solid boxes.

.32800 was pulled.
.32801 was ok it had issues with print jobs getting hung. At least that's what I saw.
Current is .32804
0 Kudos
Highlighted
Occasional Advisor
Occasional Advisor

Re: WC7845 scan to email-LDAP

I would recommend doing a clean alt-boot software load with DISABLE_DATA_BACKUP file in it when moving up from a level that is lower than the latest general release. .32804 seems like a good spar level. I believe it also has a fix for the Shellshock vulnerabilty in it.

0 Kudos