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WIA scanner not showing up

Product Name: Documate 4799
Operating System: Windows 10 x64

Dear Madam or Sir,

I am trying to connect to my Scanner through WIA 2.0 dll from Visual Studio.

When running:

- devices = WIAScanner.GetDevices().ToList();

devices has no element, whereas the Documate4799 is connected and switched on.

What can be the reason for it and what should I do in order to be able to use the WIA Microsoft Windows Image Acquisition Library v2.0?

 

Yours,

 

Joaquim Raurell Martí

 

 

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Community Manager
Community Manager

Re: WIA scanner not showing up

Hi Joaquim,

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Documate 4799.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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