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Mothy New Member
New Member

Waiting for Scanner - unable to scan since upgrade to catalina

Product Name: WorkCentre 6605
Operating System: macOS 10.15 Catalina

I am unable to scan using my 6605 since upgrading to Catalina. I can still print and it appears to be a scanner driver issue. The MFD is an excellent device and is not worn out so I want to be able to use it! Has anyone found any firmware update that works to enable scanning?

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2 Replies
Community Manager CathyO-Xerox
Community Manager

Re: Waiting for Scanner - unable to scan since upgrade to catalina

Hello Mothy,

I recently heard that a work around for this type of scanning issue is to use AirPrint to scan. HERE are the steps to set it up. If this still doesn't work, I would recommend contacting the Support Department for more assistance

Thanks,
CathyO-Xerox
Community Manager

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Community Manager CherylO-Xerox
Community Manager

Re: Waiting for Scanner - unable to scan since upgrade to catalina

Hi Mothy,

Thank you for using the Support Forum. The scan driver for the WorkCentre 6605 has been posted to the drivers and downloads page for the printer. We appreciate your patience and apologize for any inconvenience.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!