I understand what you said earlier, that's not the issue. My issue is that, since I DON'T work for Xerox, or any of it's affiliates, I wouldn't have the slightest idea what needs to be done to add functionality to this machine. I am a network and systems admin (among other duties), not a Xerox guru. I also don't know who you are, what department you work in, or what resources you have at your disposal, nor do I know where YOU are located.
If you don't know the answer to the question I am asking, providing links to known resources is fine, but if there is any way that you could tell me what you DO know, at least then I could make an informed decision instead of giving out my information to random companies I may not want to deal with anyway. If you don't know the answer, then please don't guess (e.g. "I'm sure Xerox would sell it to you directly, but Xerox does not do Brick and Mortar either.) Telling me that tells me nothing. Provide a number that I could call to reach sales, or the email address of someone in sales that i could ask. If you don't know where I am located, then ask me (I AM in North America, by the way, the USA)
Sending me some links to third-party vendors, then throwing up your hands doesn't offer me a lot of support. Especially when you think that this could be handled in-house (please refer to your previous quote) and make Xerox more money on an already obsolete machine. Then you tell me to do a Google search for MORE third-party support which I already mentioned that I wasn't happy about doing anyway. Incidentally, "Xerox Sales" in Google turns up very few actual support sites and affiliate companies, but it DOES turn up a lot of places hiring for sales representatives, so that was almost no help at all. I DID get a link to Xerox Sales USA, but trying to navigate through whatever that was wasted about ten minutes and got me nowhere.
All in all, I have to reiterate: this copier is so old, I can't believe that Xerox even cares about it any more. And though it could not be accepted as a trade-in by the company that replaced it, and that same company even advised when the new copier was purchased that it will be very expensive to repair the old WorkCentre 232 because there are no longer parts being made for it, you are saying that Xerox still cares about this model and will still charge me full price for an upgrade to have it do what I need. This doesn't sound like I'm getting a lot of support from a support forum right now. It sounds to me like either a sales pitch to get rid of this thing and buy a new model, write me off because I'm not worth the time even talking about this old piece of junk, or telling me to bite the bullet and pay full price for something that I probably should have just let get thrown in the dumpster.
I don't understand why corporations have to try to squeeze every possible last dollar out of everything, but then are so quick to just write it off when someone says that they've had enough. I also don't understand how support dwindles down to less than nothing after enough time has passed where the aforementioned products and services are deemed obsolete. What about discounts on older products and services? What about real in-your-face facts and numbers instead of "try this guy, because we don't care anymore?" If this is the level of support that I receive just for having a machine that isn't six months old or newer, then this isn't a company that I would care to do business with, and I would advise anyone who asks to steer clear as well.
