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cjtzm New Member
New Member

What do I do with this WorkCentre 232?...Can't scan!

Hi all,

 

I just inherited a WC232 (NOT Pro, just regular) and I am having a very hard time figuring out what to do with this thing...

 

I know this machine is a relic by now, but it still runs and I happen to need it for some work, if I can get it to do what I need it to do.  Basically, I need it to scan.  After reading every single piece of documetation on this thing and trying everything you can think of, plus some, I cannot get this thing to scan. 

 

Documentation says the WCP232 can scan to folder, but with the WC232, the best I can hope for is scan to email.  Fine, I can work with that.  But it also says scanning to email is an OPTION.  After accessing the interface over the network, and after going through the touch panel on the machine, the only options I have are for copying...THAT'S IT!  No options for scanning anything, no options for faxing...NOTHING! Just copying. 

 

I suppose the question here is, how can I enable the scan to email feature?  Or scan to folder?  Or ANY other feature?  The only other thing that I can do with this machine is print to it over the network.  The whole point of me taking this thing when it was getting dumped was to take analog and turn it into digital and apparently that's the one thing that this machine CAN'T do, despite the documetation, and I don't know why. 

 

Is it something that has to be pre-programmed by Xerox when it was initially set-up?  Can I add this feature myself?  If I could stumble upon a hard drive for this thing with the features enabled, or even a hard drive for a WCP232, can I just swap it out and have the features enabled since it's basically the same machine?  I am at a total loss here.  I can't believe Xerox still cares about these things, so I can't imagine that it would be too difficult to get this going for what I need it for, but on the other hand, I'm NOT paying for a service call or anything like that (unless it will get me absolute FULL functionality of this machine and the cost is not completely over-the-top.) 

 

If anyone out there in Xerox-land has any ideas or recommendations, I would very much appreciate it.  I don't just want to dump this thing in the trash, but I will if I have to.  I don't need a network printer...already have several.  I don't need a copier/scanner/fax...already have several.  The reason I wanted to use this one is because I have a big scanning job and I don't want to beat-up/tie-up the other ones I have. 

 

Hope to hear from somebody soon.  Thanks in advance. 

 

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8 Replies
Fabio Valued Advisor
Valued Advisor

Re: What do I do with this WorkCentre 232?...Can't scan!

i think you have a 232 copycentre, not a 232 workcentre

do you have at the back the networkcontroller kit? it should have the old fireware and usb ports  to it

is the space is blank, scanning/pritning is not possible

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: What do I do with this WorkCentre 232?...Can't scan!

Everything was an option on those devices.

If you have a device capable of scanning, the directions would be here.

 

For any feature you don't have, there is a hardware and an enablement key, so you can't just add a feature at will.

 

In all honesty, it would not be worth adding any of them anyway, the device is just too old.

 

It couldn't use SSL/TLS, so almost every SMTP server won't work, you would need a relay setup to use pretty much any server.

Scan to PC won't work on anything that uses SMB2-3, so that omits scan to Windows Vista (Probably) and newer.

 

It would be a better option to get an old bubblejet, networkable printer that is out of ink to use as a scanner than it would be to get a WC232 up and running. People often just dispose of ink based printers as soon as they run out of ink since a new printer costs less than the ink to put in one usually.

 

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cjtzm New Member
New Member

Re: What do I do with this WorkCentre 232?...Can't scan!

Joe,

 

Not even trying on Windows, just Linux; better chance of maybe finding a backend to support it.  It's a fluke, but anything is possible. 

 

Already have an old inkjet that I'm using.  It works, but it's just too d**n slow for the magnitude of the job I'm taking on.  I need something that has an automatic document feeder that's worth it's salt, not some busted $50 inkjet that gave up half the ghost. 

 

As far as scanning to folder, this model supposedly didn't even support it, so that might be a write-off anyway. 

 

As far as scanning to e-mail, I'm not worried about SSL/TLS.  I've got an in-house e-mail server set-up in Linux, LAN-only.  Don't need to worry about encryption as it's never going to leave the local network. 

 

Is there any way that I could get an enablement key?  I don't think that I need hardware.  It's got the network box in back with 10/100, firewire, usb, etc...  Like I said, I can't believe that Xerox even cares about these any more, so what difference would it make what I do with it now? 

 

Let me know.  Thanks!

 

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cjtzm New Member
New Member

Re: What do I do with this WorkCentre 232?...Can't scan!

Fabio,

 

It is definately a workcentre...it has it plastered right on the front! :)

 

Yes, it has the network controller kit with firewire, usb, lan, etc.

 

Any other ideas, please let me know.  Thanks!

 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: What do I do with this WorkCentre 232?...Can't scan!

I am but a lowly support employee, so even if it was just an enablement key (It isn't), I wouldn't have access to one.

And Xerox certainly cares enough they would never give away hardware or feature keys.

You can still buy them online.

CodeMicro

Iteminconline

AFR Enterprises

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Joe
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cjtzm New Member
New Member

Re: What do I do with this WorkCentre 232?...Can't scan!

Joe,

 

Thank you very much for the information and the links. 

 

I never did like those sites where you have to give your information to get a quote.  If I don't have to do it in a brick-and-mortar, why do I have to do it online?  Then it also leaves it open to the retailer having time to manipulate the price.  Not to mention potential SPAM down the line.  If I can't buy it direct from Xerox, can you try to give a ballpark idea of how much it would be.  Nothing exact (unless you have it), just an educated guess? 

 

Like I said, I got it for nothing (it was either I took it or it went in the dumpster.)  I'm not going to pay through the nose for something that I paid nothing for, is older, VERY used, and I can get something more suitable (probably new) for the same price or less.  Not trying to get snotty, but would you do that?  Or anyone, for that matter? 

 

If you could give me an idea of what it would cost could add this package, I would consider it.  However, I am very against giving out information with no guarantees of a return with which I can do nothing (because it just isn't worth it), and possible annoyances or problems down the line... 

 

Thanks again for all of your help.  Hope to hear from you soon. 

 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: What do I do with this WorkCentre 232?...Can't scan!

That is the exact reason I stated not to bother trying.

I'm sure Xerox would sell it to you directly, but Xerox does not do Brick and Mortar either. You can find a dealer online, but again, this is a global forum, I have no idea where you are and if outside North America, I wouldn't have any idea where to look. I'd suggest Google for "Xerox Sales". In Canada (Where I am) it gets me a locator.

 

I have no idea on the prices of anything that isn't on Xerox.com officially, I have nothing to do with sales, I just train people how to use the machines and diagnose issues with them. No money, my services are paid for by Maintenance agreements with Xerox.

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cjtzm New Member
New Member

Re: What do I do with this WorkCentre 232?...Can't scan!

I understand what you said earlier, that's not the issue.  My issue is that, since I DON'T work for Xerox, or any of it's affiliates, I wouldn't have the slightest idea what needs to be done to add functionality to this machine.  I am a network and systems admin (among other duties), not a Xerox guru.  I also don't know who you are, what department you work in, or what resources you have at your disposal, nor do I know where YOU are located. 

 

If you don't know the answer to the question I am asking, providing links to known resources is fine, but if there is any way that you could tell me what you DO know, at least then I could make an informed decision instead of giving out my information to random companies I may not want to deal with anyway.  If you don't know the answer, then please don't guess (e.g. "I'm sure Xerox would sell it to you directly, but Xerox does not do Brick and Mortar either.)  Telling me that tells me nothing.  Provide a number that I could call to reach sales, or the email address of someone in sales that i could ask.  If you don't know where I am located, then ask me (I AM in North America, by the way, the USA)

 

Sending me some links to third-party vendors, then throwing up your hands doesn't offer me a lot of support.  Especially when you think that this could be handled in-house (please refer to your previous quote) and make Xerox more money on an already obsolete machine.  Then you tell me to do a Google search for MORE third-party support which I already mentioned that I wasn't happy about doing anyway.  Incidentally, "Xerox Sales" in Google turns up very few actual support sites and affiliate companies, but it DOES turn up a lot of places hiring for sales representatives, so that was almost no help at all.  I DID get a link to Xerox Sales USA, but trying to navigate through whatever that was wasted about ten minutes and got me nowhere. 

 

All in all, I have to reiterate:  this copier is so old, I can't believe that Xerox even cares about it any more.  And though it could not be accepted as a trade-in by the company that replaced it, and that same company even advised when the new copier was purchased that it will be very expensive to repair the old WorkCentre 232 because there are no longer parts being made for it, you are saying that Xerox still cares about this model and will still charge me full price for an upgrade to have it do what I need.  This doesn't sound like I'm getting a lot of support from a support forum right now.  It sounds to me like either a sales pitch to get rid of this thing and buy a new model, write me off because I'm not worth the time even talking about this old piece of junk, or telling me to bite the bullet and pay full price for something that I probably should have just let get thrown in the dumpster. 

 

I don't understand why corporations have to try to squeeze every possible last dollar out of everything, but then are so quick to just write it off when someone says that they've had enough.  I also don't understand how support dwindles down to less than nothing after enough time has passed where the aforementioned products and services are deemed obsolete.  What about discounts on older products and services?  What about real in-your-face facts and numbers instead of "try this guy, because we don't care anymore?"  If this is the level of support that I receive just for having a machine that isn't six months old or newer, then this isn't a company that I would care to do business with, and I would advise anyone who asks to steer clear as well. 

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