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karcal
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New Member

When faxing, faxes are sent to wrong numbers even when right fax number is entered.

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Product Name: AltaLink B8145 / B8155 / B8170 Multifunction Printer
Operating System: Windows 10
 
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andymbody
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Valued Contributor

Re: When faxing, faxes are sent to wrong numbers even when right fax number is entered.

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This sounds like the number being dialed by the machine is being forwarded to a different number. If that is the case, this cannot be controlled by you or the B81xx device.

Does this sound plausible?

Andy
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karcal
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New Member

Re: When faxing, faxes are sent to wrong numbers even when right fax number is entered.

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Yes, We have placed tickets into IT several times and no one seems to know the answer to our problem.  I'm not sure what to do at this point.

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andymbody
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Valued Contributor

Re: When faxing, faxes are sent to wrong numbers even when right fax number is entered.

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Are you in the US?
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karcal
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New Member

Re: When faxing, faxes are sent to wrong numbers even when right fax number is entered.

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Yes, we are in Texas

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