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Why is my brand new Documate 4440 Scanner jammin & grabbing mulitple pages

Why is my brand new Documate 4440 Scanner jammin & grabbing mulitple pages? I dont know what is going on with it. It is brand new and jamming and grabbing muliple pages. Its not humid, the pages are flat, so there should be no problems scanning them in. I am ready to take this scanner back

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Re: Why is my brand new Documate 4440 Scanner jammin & grabbing mulitple pages

Hello rp1974.

Thank you for using the Xerox Support Community Forum.

I search the Documate 4440 Scanner knowledgebase and found these top 10 solutions.

http://www.xeroxscanners.com/en/us/support/

 

 

Paper is not feeding properly into the ADF.
If your scanned documents do not feed easily into the ADF, or several feed in at the same time, you may need to clean the ADF feed mechanism. To clean your ADF use the same cleaning procedures outlined in Solution 3, step 4.

If the scanner still has feeding problems you should replace the ADF pad. Refer to your instruction manual for instructions on replacing the ADF pad.

This problem may also be due to a corrupted driver.

 

I hope this helps.  You may also search other solutions at http://www.support.xerox.com/  and search on Documate or contact us at Customer Support | Xerox Scanners United States

1-800-648-0410 if you are calling from United States and Canada (English, French)

http://www.xeroxscanners.com/en/us/contact.asp

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SandyP-Xerox
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