Windows 8.1 No Longer Able to Scan Phaser 6180

[tashamh2]

What worked for me is changing the login information on the CentreWare site.

Login Name: name I use to login to my computer; mine is my email address for my MSN/Hotmail acount

Password: password I use to login to my computer

Share Name: name of folder where my scanned documents are stored (I do not include the pathname)

I hope this helps.

[PekeMomcs]

I'm also having an issue with not being able to scan documents to the computer. I just updated to Win 8.1 from Win 7.  Worked fine in Win 7.   I've checked the xerox site and there doesn't appear to be a separate twain driver as in the past for win products.  Any ideas on how to either get correct driver or change settings to make scanner work to save to computer?

[TimD-USX13774-xrx · Accepted solution]

This issue was addressed by Microsoft in a Windows 8.1/Server 2012 R2 Update Rollup released on November 16th, 2013.  The number assigned was KB2887595.  More information can be found here:

http://support.microsoft.com/kb/2887595

~Tim

[tashamh2]

All - my scanner works now. I had to change the settings in the Individual Directory.

Previously:

Login Name = TASHA-PC\Tasha

Share Name = TASHA-PC\ScannedDocs

Currently:

Login Name = Tasha

Share Name = ScannedDocs

I hope this helps!

[tashamh2]

Yes, please. That would be very helpful. The issue has not been fixed for me. I still cannot scan documents.

[AndrewUSOG0116-xrx]

Greetings, 

You don't happen to have the update number(s) you downloaded yesterday that resolved this, do you? 

Thanks, 

-AndrewM

[Guy@pcidata.com]

Great news [for my situation anyway],  My windows 8.1 installed an automatic update and the scan to network using SMB is now working.  No other changes were made.

Good luck to all . . .

[tashamh2]

Thank you for that information.

[Kimzi]

Hey Guy!

Thanks for the information, gladly the update is due to come out soon then :)

Best Regards

Kimzi

[Guy@pcidata.com]

tashahm2,

I am having the same issue scanning from a workcentre 6505 to a recently upgraded 8.1 system.  After a lengthy search of the issue, I found a microsoft knowledge base article confirming this is an issue in the 8.1 release and a fix is planned to be released in November.  I guess we just need to sit and wait :(

It is the first bullet point under the known issues section:

http://support.microsoft.com/kb/2883200

Any forum moderators - Can you post as a sticky for others to locate more easily?

Hope this is helpful,

Guy