Windows Update breaks scanning

[BREIT]

Hello,

We have many 3125 scanners in our office and anytime there is major windows update the scanners stop working.Once I repair the drivers it starts working again. I was curious if there was patch to fix this. We have about 50 employees that use these scanners and it creates a lot of extra work for us anytime a update is pushed out. 

Thanks

James

[gabiene]

Hi,

Hope to help you.

Problem:

-        Scans SMB from Xerox Device to windows 7 and 10 have failed since about Thursday 10 January after a Windows update.

Solution:

-          Install the KB4487345 from Microsoft Catalogue update)

Gabi

[BREIT]

Thanks Gabi,

Do you happen you have the kb for windows 10? That one you referenced is for windows 7.

Thanks