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BREIT New Member
New Member

Windows Update breaks scanning

Product Name: All DocuMate Scanners
Operating System: Windows 10 x64

Hello,

We have many 3125 scanners in our office and anytime there is major windows update the scanners stop working.Once I repair the drivers it starts working again. I was curious if there was patch to fix this. We have about 50 employees that use these scanners and it creates a lot of extra work for us anytime a update is pushed out. 

 

Thanks

James

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2 Replies
gabiene Occasional Advisor
Occasional Advisor

Re: Windows Update breaks scanning

Hi,

Hope to help you.

Problem:

-        Scans SMB from Xerox Device to windows 7 and 10 have failed since about Thursday 10 January after a Windows update.

Solution:

-          Install the KB4487345 from Microsoft Catalogue update)

 

Gabi

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BREIT New Member
New Member

Re: Windows Update breaks scanning

Thanks Gabi,


Do you happen you have the kb for windows 10? That one you referenced is for windows 7.

Thanks

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