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New Member
New Member

Work Centre 3325 Fax Problem

Hello,

 

We have a WorkCentre 3325 that will not print out faxes.  Currently, there are almost 100 faxes stuck in the memory, and the machine says printing, but it will not print.  All other services work great, we can send faxes, print to the machine and copy.  I have tried rebooting it many times, and each time it will print the config report when it powers up, and then it says printing, but nothing happens.  Also, not sure if its related, but I am getting an error saying the bypass tray is empty.  I have put paper in the bypass tray and tried changing paper sizes, but nothing happens.  I have also rebooted it with the phone line and ethernet line disconnected to see if it print out the faxes, but nothing happens.

 

Thanks in advance for any advice.

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Valued Advisor
Valued Advisor

Re: Work Centre 3325 Fax Problem

Delete the the job that is trying to print and the other ones should print, the issue would have to be caused by a job that is corrupted in some way, I am not going to guess as to why or how though. If the jobs are not important, run a secure disk image overwrite to get rid of them all, or simply reboot 3 times in a row to clear it's memory.

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Joe Arseneau
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