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New Member
New Member

WorkCenter 7132 stopped working as a scanner

I have a 7132 on a network with, primarily, 4 users using it. All of them use it to print and used to use it scan. Recently 2 of the 4 users have found they can no longer use it as a scanner. I've checked and while the machine is recognized it is not recognized as a scanner, only as a printer.

 

I've found two drivers on the site but neither one of them seems to include a twain driver. There is a generic 'Xerox Network Scanners' driver available via Windows (XP Pro - by the way) but it doesn't seem to work.

 

I don't know what has changed since nothing has been done to the Xerox or to the network.

 

Can anyone point me to a working driver or failing that, does anyone have any ideas?

 

Thanks!

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3 Replies
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Agency Analyst
Agency Analyst

Re: WorkCenter 7132 stopped working as a scanner

Galantry,

What kind of scanning are you using? Mailbox viewer, a twain based application?

I would check for firewall and AV updates to make sure nothing broke it there.

I would also recommend using Network scanning or Scan to PC as it would move the image straight from the Xerox to your computer.
Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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New Member
New Member

Re: WorkCenter 7132 stopped working as a scanner

Hi,

 

The users were using Twain, I believe. The two who have lost functionality are still able to scan from the Xerox to mailbox and import the image into whatever app.

 

I've taken a good look at the different scan options and I didn't see a Scan to PC option - I assume that would be where the user scans at the machine and it automatically appears and/or is saved on the computer?

 

Please could you explain how to set that up?

 

 

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Valued Advisor
Valued Advisor

Re: WorkCenter 7132 stopped working as a scanner

Heya!

 

About scan to pc, I suggest you have a look at THIS page.

 

Thank you!


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