cancel
Showing results for 
Search instead for 
Did you mean: 
New Member
New Member

WorkCenter 7845i "Pick a Workflow" screen not appear (Touch UI)

Jump to solution

Hi,

 

I configuring WorkCenter 7845i for Scan to Mailbox. All accounts and mailbox folders created on WorkCenter.

Usually when I press Workflow Scanning on Touch UI and entering user id and password, opens "Pick a Workflow" screen to choose templates or mailbox folders.

 

01.jpg

 

Question is, that this screen is not opening every time. The most time I get screen of scan settings, with default template and no "browse" button is avelible for choosing mailbox folder.

 

02.jpg

 

Please help to solve the issue.

Thanks in advance.

0 Kudos
4 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: WorkCenter 7845i "Pick a Workflow" screen not appear (Touch UI)

Jump to solution

That was an odd bug that showed up in one of the firmwares (Cannot remember which one) and only happened occasionally.

 

You can get by it by going to Filing Options > Update Templates and you will then get the browse button back, or will be able to get the welcome screen via exiting and going back in to Workflow scanning.

 

The fix will be to update the firmware via this link

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: WorkCenter 7845i "Pick a Workflow" screen not appear (Touch UI)

Jump to solution

Dear Joe,

 

Thank you for prompt answer.

Just one question: Currently 073.040.075.34540 version is installed on our WC. Can we downgrade new version (per your recommendation) to current one in case of new version  does not solve our issue?

 

Best regards,

Armen

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: WorkCenter 7845i "Pick a Workflow" screen not appear (Touch UI)

Jump to solution

While I can't fathom a reason you would want to downgrade the answer is yes, all 073 releases can be installed normally (downgrade or upgrade)

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: WorkCenter 7845i "Pick a Workflow" screen not appear (Touch UI)

Jump to solution
Thank you Joe,

It's Works correct.
0 Kudos