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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎03-30-2018 04:41 PM

Re: WorkCentre 3025 network scan to mac

Hi dkanunnikau,

Thank you for using the Support Forum. Please take a look at the solution for scanning to a MAC.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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dkanunnikau
New Member
New Member
‎03-27-2018 08:29 AM

WorkCentre 3025 network scan to mac

Product Name: WorkCentre 3025

Hello

Could someone suggest, how to solve this issue?
WorkCentre 3025 is refusing to set up network scan ("Scan to PC" option). Scanning _from_ a computer works fine. Selecting 'Scan to' menu on the printer results in 'Not available' message. Printer web interface doesn't show anything related to its Scan or Fax options. Xerox Easy Printer Manager (native Mac app) does show something for Scan and Fax, but fails to change anything ('Communication error' message), after which it freezes, so it has to be killed (Mac menu => Force quit).
To make matters even more interesting, Xerox support website does not recognise the printer serial number, so I cannot email support. This is pretty much my last option to write to someone :)
Printer model: Xerox WorkCentre 3025
Trying to set it up from: Mac 10.13.3

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