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WorkCentre 3210 Document feeder jam

The document feeder on my WorkCentre 3210 jams very frequently.  It often jams trying to feed a single piece of paper.  The paper has no wrinkles or folds and is a standard 8.5 x 11 sheet of paper.  The sliding alignment guides are set to LTR.

The grey rollers on the feeder do seem to have some wrinkles in them as if they are dried out or something.  Could this be the problem?  If so, how could I get new rollers?


Thank you very much for your help. 

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Community Manager
Community Manager

Re: WorkCentre 3210 Document feeder jam

Hi gferdon1,

Thank you for using the Support Forum. Please review the solutions for document feeder jams.  If none of these resolve the problem then please consider contacting your support centre for further assistance.

Community Manager

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