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WorkCentre 3210 (Scanning program is not working with Win7

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Dear Sir,
 
We purchased a new Xerox WorkCentre 3210 and use it as Network Scanner & Printer and it's working well with Windows XP but, we I install the Software on Windows 7 it works only on Administrator Account, and when I try to use it with normal Account it asks me to enter the User Name & Pasword of the Administrator to can access the Scanner Program, and this is the message which appears when I try to access the Scanner Program from Win7 with a normal Account,
 
Xerox Scanner Program.JPG
 
and I'm using the Software which is certefied from Microsot.
 
Please help me to fix this problem, I appreciate your quick response.
 
Thanks
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Community Manager
Community Manager

Re: WorkCentre 3210 (Scanning program is not working with Win7

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Hi habibko2010,

Thank you for using the Support Forum. Please take a look at the solution for installing the scanning software on Windows 7 and make sure you have followed all the steps.  If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: WorkCentre 3210 (Scanning program is not working with Win7

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Finally I found the solution of this problem after searching on Google for a long time, please see it below:

 

  • Log in with the Admin Account, and create a Text file and copy this Code & paste it in the Text file: (runas /savecred /user:administrator "%SYSTEMDRIVE%\Program Files\Xerox\NetworkScan\NSCSysUI_XEROX.exe"), and save it, then change the Extension of the file from ".txt" to ".bat".
  • Copy the Shortcut to this path (C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup).
  • Log in with the Account of the employee, then enter the Admin PW in the Command Prompt which appears & press enter, and you will do it one time only in each User Account "the wizard like in the below photo"

Command Prompt.jpg

 

 

now you finished & the Scanner program will start automatically when the Windows Start-up.

 

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Valued Advisor
Valued Advisor

Re: WorkCentre 3210 (Scanning program is not working with Win7

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Hi, habibko!

 

Glad you got it working, though having the employee know the admin passwords sounds a bit unsafe?

I suggest you add an exception to UAC for this particular program instead, if that sounds like a good idea you can have a look HERE and HERE. Doing as this you will at most need a shortcut for the user to use, no password.

 

Best Regards

Kimzi


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Re: WorkCentre 3210 (Scanning program is not working with Win7

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Thanks a lot for your kind support, but it didn't work with me, it works only with the Local Admin when i choosed Local Users group, but it didn't work with Domain Users or even Local Users.

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