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New Member
New Member

WorkCentre 3210 scanning from MacOS

Hi,

 

i have a WorkCentre 3210 and i need to use the function of scanning through the network from Photoshop. It works fine if the multifunction is connected via USB, but the scanner vanishes when it's connected via Ethernet.

 

I searched here and found another user with the same problem and the answer from the Xerox employee was explicit saying that this feature is not supported in MacOS, which i find weird, as that is not public in any page about the product. Not in the product specs page, where in OS section it states MacOS-X 10.3 or higher, nor on the scan area. In the support pages, the driver says "Print and Scan drivers and utilities" but don't say that it's USB or Ethernet, or even if one or more specific features is not available in either connection method.

 

As all the features are working via USB, is it that difficult to pass those features to the Ethernet connection?!

 

Please, i would be forever thankfull if Xerox would address this problem.

 

Thanks,

Nuno

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Valued Advisor
Valued Advisor

Re: WorkCentre 3210 scanning from MacOS

i think you can scan to pc/mac using twain

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New Member
New Member

Re: WorkCentre 3210 scanning from MacOS

^ i could if the MacOS knew there was a scanner in the network, but the problem is that the Xerox driver install package don't install it. A sign that there is something wrong with the Xerox software is the fact that the folder "Xerox" created inside the applications folder is protected and cannot be opened unless i use a command prompt to take ownership over that folder, which is where Xerox installs the PSU... even doing so, there is nothing inside there that make this function working.

 

I highlight the fact that if i use Windows 7, every function works either if i connect via USB or via my network.

 

Thanks,

Nuno

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