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Member
Member

WorkCentre 3220 and mac OS X 10.9

I have been having problems using the scan feature of the WorkCentre 3220 with mac OS X Mavericks (10.9).  I have installed drivers but do not know how to access scanner options. 

 

The printer is connected to my mac via USB.  When I go into the Printers&Scanners pane of the System Preferences in mac, it shows a scan option for the Xerox WorkCentre 3220.  If I click 'Open Scanner...', it opens a new window called scanner, but the 'Scan' button is greyed out.

 

I am able to scan to USB directly (using the USB port on the scanner) but really would like to scan directly to my mac.  Is there any way to do this? 

 

I found a driver for OS X 10.8 called Xerox ScanThru, but have no idea how that is to be used either and there seems to be no documentation on this.

 

Any help would be much apprecitaed!

 

 

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Community Manager
Community Manager

Re: WorkCentre 3220 and mac OS X 10.9

Hi 1yen,

Thank you for using the Support Forum. Please take a look at the user manual.  In the section titled "Software Section" there is information on scanning on the Mac on page 42 of that section.  If this information does nto help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Valued Advisor
Valued Advisor

Re: WorkCentre 3220 and mac OS X 10.9

Hi!

 

The Scan driver does work for 10.8 and below, not 10.9, this has unfortunately been confirmed by other members on the forums.

 

Best Regards

Kimzi


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Member
Member

Re: WorkCentre 3220 and mac OS X 10.9

CherylO-Xerox

 

On the user manual you linked to in your post there is no section titled "Software Section". 

 

I am also located in Israel.  There is practically no support available to me here.  Following links on the website lead me only to a sales representative in Israel with no technical support.  There is also no means to file a support request online through the Israel site.  The North American representatives will not support me either because my serial number is from Israel.

 

So how am I supposed to get real support?

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Community Manager
Community Manager

Re: WorkCentre 3220 and mac OS X 10.9

Hi 1yen,

The software section is the last thing in the manual.  It is an additional section after the index.  Here are the instructions I was referencing:scanning.JPG

I did not realize you were in Israel.  I am not familiar with the support options available to you for what you call real support by phone or web other than the online support pages. 

Thanks,

Cheryl  

Thanks,
CherylO-Xerox
Community Manager

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Member
Member

Re: WorkCentre 3220 and mac OS X 10.9

thanks...for your reference Image Capture and the WorkCentre 3220 does not work with OS X 10.9

 

looks like a new printer for me...what a shame

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