WorkCentre 3315 - Network Scan Not Found

[cnp11]

Thanks a million!

[Joe Arseneau]

Are you sure your firmware was not this one dated July 2013 not 2014 and was 52.003.23.000 and not 52.005.23.00

SPAR

52.003.23.000

2.50.02.23

1.00.33

4.02.01.03

Pulled

08/13

https://www.xrxgsn.com/admin/user/spar_release.ihtml

The SPAR Release code is:
WC33xxSpar

Installation instructions are included.

[cnp11]

Would you kindly send me that latest version?  The version has great problems.

[cnp11]

Beware of the Spar version  V52.005.2300 Jul 18 2014.  I loaded it with the following results:

I can now only print a pdf if I first activate wordperfect.  The printing of pdf will last only a few minutes and then it is necessary to

reactivate wordperfect. 

No improvement with the scan ability.  You must still go to Easy Print manager and perform the functions listed above.

[Joe Arseneau]

The issue sounds like the PC stops sending the information to the MFP rather than the MFP dropping the PC.

If the Printer was dropping the PC's it would drop all of them, not one.

With that in mind I would look into the Wireless/NIC settings on the PC end.

First step is to make sure that Power saving in Win 7 is not set to put the NIC to sleep

For reliability you could also create an address book entry to the device with the SMB/FTP scan information so there would be no chance of dropped connections. No software means no resetting.

The latest Firmware for the 3315 is 52.005.23.000 and dated 09/14

The latest for the 3325 is 51.005.24.00 and is dated 12/14

You would need to call Xerox to get those 2 version as they are not general release, just call for 2nd level support and ask for the latest spar firmware.

For Xerox to develop a firmware they would need to be able to replicate the issue, They would need detailed recreation steps and all applicable PC settings and the version of the software you are using (1.02.17.00(1/11/2012 is current)

Extremely helpful would be a wireshark trace between the PC and MFP as the issue is happening including the reconnect (Just remember, do not post the wireshark here on a public forum)

[cnp11]

To solve this issue Xerox needs to produce a Firmware Update.

All attempts by Xerox level two have not resolved the issue.  Presently the only way to activate the scan is using the Easy print manager. The activation may last for a few hours.

[jeno]

Hi Matt,

I think the Xerox support must find solution for this problem not us.

SandyP-Xerox please help us.

Jeno

[Matt_Leidemer]

Hi Jeno –

I was never able to find a solution to this issue. We're getting by with my above hack through Easy Printer Manager. Although I would still be interested in a solution if you find or receive one!

Best regards,

– Matt

[jeno]

Hello,

I have same problem like Matt but on the link you suggested i didn`t find anything that might help. Do you have any other idea for this problem? Is this error a production error?

Looking forward for your answer.

Jeno

[MSPTestAccount]

Thank you Matt for using the forum to post your question.

I have checked the knowledge base for this product and found the following solution that may have some information on the network scan options setup.

http://www.support.xerox.com/support/WC3315_WC3325/support/en_US.html?objGUID=7499

You may also want to search the knowledgebase for other possible solutions that might help with setting the network scan options.

I hope this helps.