WorkCentre 3325 scan to PC configuration problem

[kaika313]

Hi Joe,

I didn't remember this solution, thank you!

[Joe Arseneau · Accepted solution]

Likely that the old account is local and the new one is cloud, either way you need to Verify the user, and then compare settings in the Windows Control Panel > Users.

You may be able to run the program as the new user from within the old user. To do this , hold the Shift key down and right click the programs shortcut, you will get an option for Run as a different User assuming the user in question has the rights.

[kaika313]

Hi Joe,

thank you!

We tried to create a new user account with administrative privileges and from that account it works.

Now the question is: as we don't want to transfer all settings and documents to the new user account, how can we fix the "old" user account in order to use Easy Printer manager properly?

Thank you

[Joe Arseneau]

Either the software is not correctly installed or there is some sort of credentials or firewall issue.

I tested on Windows 10 Enterprise as well as Windows 10 Anniversary and neither has the issue you are seeing.

I installed the version for Windows 7 x64, I did not bother to use Windows compatibility mode or any customization.

[kaika313]

Hi!

We have a WC 3325 used with 2 Windows 10 64bit computers.

We used Easy Printer Manager on both of them to set scanning option but on one of them when I try to browse a folder (click on 3 dots button) for Scan to Pc it says "Unable to load config data". What does it mean?

Thank you