Likely that the old account is local and the new one is cloud, either way you need to Verify the user, and then compare settings in the Windows Control Panel > Users.
You may be able to run the program as the new user from within the old user. To do this , hold the Shift key down and right click the programs shortcut, you will get an option for Run as a different User assuming the user in question has the rights.
We tried to create a new user account with administrative privileges and from that account it works.
Now the question is: as we don't want to transfer all settings and documents to the new user account, how can we fix the "old" user account in order to use Easy Printer manager properly?
Either the software is not correctly installed or there is some sort of credentials or firewall issue.
I tested on Windows 10 Enterprise as well as Windows 10 Anniversary and neither has the issue you are seeing.
I installed the version for Windows 7 x64, I did not bother to use Windows compatibility mode or any customization.
We have a WC 3325 used with 2 Windows 10 64bit computers.
We used Easy Printer Manager on both of them to set scanning option but on one of them when I try to browse a folder (click on 3 dots button) for Scan to Pc it says "Unable to load config data". What does it mean?
Solved! Go to Solution.