We use an email from outlook.com (email@example.com) domain for our xerox workcentre.
The scanning with "e-mail to" function was working fine (i.e. we were scanning the documents and it was sent to our company's email (i.e. firstname.lastname@example.org)) till today. Today we scanned several documents (like 10) and it was working fine, but at some point (when we tried to scan the 11th) it showed the error saying that "the work cannot be sent, the connection with server cannot be set". And since then it's not possible to scan and send as before. i.e. the error persits if we try again. We restarted the workcentre and the router several times.
We use fixed IP address for the printer and the following settings for the
Server to Send Emails (SMTP)
|Auto Discover SMTP Server||Enable|
|Server Domain: smtp.office365.com|
|Name or IP Address:||IPv4 Address|
|SMTP Host Name and Port: smtp.office365.com:587||:587|
Will be grateful for help.
I searched our online knowledge base and found two different server error connection message, they both mention to have your admin person check the server connection and try again.
If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.
Thanks, TammyL-Xerox Community Manager
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