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FN-45
New Member
New Member
‎05-28-2021 01:35 PM

WorkCentre 3345 Scan Issue

Product Name: WorkCentre 3335/3345
Operating System: Windows 10

I have a WorkCentre 3345 that was recently purchased. Lately some users have been having trouble scanning to a network location. Any attempt to scan to that destination is initiates a reboot on the machine. The machine was working flawlessly before, but suddenly started this. Any ideas on what could be causing this. No network settings or paths have changed.

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CathyO-Xerox
Community Manager
Community Manager
‎05-31-2021 02:22 PM

Re: WorkCentre 3345 Scan Issue

Hello FN-45,

I am wondering if these issues cropped up after a recent Windows update. Check out this Blog article on the topic.

Thanks,
CathyO-Xerox
Community Manager

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