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New Member
New Member

WorkCentre 3550 - Error Message: Scanner Error

Recieveing an error message : Scanner Error when tring to scan from Document Feeder or Glass. Also recieve the same error on scan to email. I have cycled the pwer and went throug almost all settings to veify nothing has changed.

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Valued Advisor
Valued Advisor

Re: WorkCentre 3550 - Error Message: Scanner Error

Hi!

 

Is the scanner locked?

If so follow the instructions HERE to unlock it.

 

Best Regards

Kimzi


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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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New Member
New Member

Re: WorkCentre 3550 - Error Message: Scanner Error

Thank you very much for the prompt reply. It defintely was not in the full locked posistion  but with cycling that switch and cleaning the glass its working now.

 

will update if problem return but looks like problem solved.

 

 

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