I have a client that has a laptop with a wireless network card, he uses his phone as a hotspot for internet connectivity and has multiple offices. We installed a Xerox WorkCentre 3655 at his one office which has no network, so we went with USB setup. We were able to install the print driver fine from the installation CD but when we go to install the scan driver off the CD or from the Xerox website the first screen pops up and asks you to select the printer. The printer never shows up. If we go to install print driver the same screen pops up but it will show printer in list via USB connection. I have tried adding it through the Scanners & Cameras interface on Windows and still no luck. I also tried Twain scan drivers but they didn't work as they are primarily for networked environments. I could not get the WIA Scan Driver to work either. I guess my question is, why does the WorkCentre 3655 show up when installing the print driver but not the scan driver. Or even better, is it even possible to scan to a PC via USB cable on a WorkCentre 3655.
The workstation that we are working with is a Windows 7 64-bit PC connect via USB cable.
Xerox WorkCentre 3655 is set to Non-Networked Mode
USB Setting on Xerox has been set to Option 2 "Direct Printing Using Driver"
If more information is needed just let me know. Any help is greatly appreciated.
Solved! Go to Solution.
The above method will not work. After spending about an hour with tech support it has been confirmed that the Xerox WorkCentre 3655 can not scan to a PC via USB cable. The online material for this model makes it seem like this is possible but it is not. Technical support informed me that some of the online documentation for this particual printer model is incorrect. Xerox is aware of this and is going to take down the incorrect information according to the Xerox technicians I spoke to.
verry strange, should work though if you installed the TWAIN drivers for it
but you need to enable it first on the machine, default its not working :
To enable Remote Start (TWAIN):
just checked on our 3655, and TWAIN is avaiable on it, but disabled,
just enabled with procedure in previous post, and should work