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New Member
New Member

WorkCentre 4118 will not cancel a fax

We have a WorkCentre 4118 and cannot get the current fax job to cancel.  When we go into Job Status, Tx 1 is listed by fax number.  The instructions in the User Guide say to select the job desired and press the Enter button.  We did that.  What's supposed to happen next is: [Cancel Job?] appears and you hit Enter to delete the job.  Only that doesn't happen.  Instead the window lists: Start: Resume Job Stop: Cancel Job.  So we press the Stop button to cancel the job; it says "Cancelling Job"; message goes away and the job is still there at 99%.

 

No matter how many times we do this, the job never cancels.

 

We were able to successfully cancel all the subsequent faxes we tried to send that got stuck behind the first one.  Those all worked just like the User Guide said they would.  But nothing works on that first job.  Unplugged the phone lines; turned off the fax and let sit for awhile; nothing.

 

Suggestions?

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Valued Contributor
Valued Contributor

Re: WorkCentre 4118 will not cancel a fax

Hi,

 

There are only 2 ways to remove the fax data clear or memory clear.

 

Very important ! The memory clear will restore the machine settings to factory defaults. This will delete all settings and you will have to configure all again.

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New Member
New Member

Re: WorkCentre 4118 will not cancel a fax

Thanks for the tip.  Unfortunately, it doesn't seem to have worked.  I cleared the Tx and Rx Memory both, but the fax still says 99% and won't cancel out.  Grrr...

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