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pioneer254
New Member
New Member

WorkCentre 5335 can't scan to Citrix

Product Name: WorkCentre 5325/5330/5335
Operating System: Windows 11

After I'd updated Citrix (which changed to FTPS protocol), I can print from my network but I cannot scan into my network.  I went to my account's File Repository Setup to verify that the password and network ftp is correct and it was.  However, there is no option of FTPS, only FTP.  I cannot change Citrix from its more secure FTPS to the less secure FTP.   Could this be the reason I cannot scan?  How can I fix this?

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TammyL-Xerox
Community Manager
Community Manager

Re: WorkCentre 5335 can't scan to Citrix

Hello pioneer254, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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