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R_Heid New Member
New Member

WorkCentre 5655 GMT offset wrong in SMTP header

I am having an issue with the GMT offset not being applied properly to the SMTP header in scan to e-mail messages.  Our location is at -6 GMT and that is set in the NTP settings on the WorkCentre.  Turning off the GMT offset causes the time in the WorkCentre to be off by 6 hours.  Any scan to e-mail message generate with a +0000 offset in the SMTP header.  While the PDF file that it generates from the scan has the correct creation time, the message body shows as a -12 GMT.  Below is a sample of the message header (company data/address changed):

 

Received: from mailrelay1.cmpy.com (192.68.4.129) by mainmail.cmpy.com
 (192.168.15.54) with Microsoft SMTP Server id 8.3.327.1; Mon, 24 Feb 2014
 12:04:23 -0600
Received: from Xerox5655.cmpy.com (unknown [192.168.28.20]) by mailrelay1.cmpy.com
 with smtp  id 14a9_8064_04b12052_92ad_4467_9d4b_22746689a987; Mon, 24 Feb
 2014 12:04:22 -0600
MIME-Version: 1.0
Date: Mon, 24 Feb 2014 12:06:00 +0000
To: "Me "<Me@cmpy.com>
From: <Me@cmpy.com>
CC:
Reply-To: Me@cmpy.com
X-Mailer: Xerox Mailer /4.03
Subject: Scan from a Xerox WorkCentre
Message-ID: <CVbTWKvKsfHtnHMZ52qsS5Eoo.1393265160.1@Xerox5655.cmpy.com>
x-xerox-mail-id: CVbTWKvKsfHtnHMZ52qsS5Eoo
Content-Type: multipart/mixed; boundary="Xerox3602232360"

 

That message show a creation time of 0606 local in the message body, despite the fact it was created at 1206 local (1806 GMT).

 

Here is the current firmware on the device:

 

System Software Version:025.054.040.00050
Net Controller Software Version:060.069.19103
UI Software Version:025.061.00011
IOT Software Version:092.008.000
CCM Software Version:025.055.00009
Document Feeder Software Version:025.018.000
Paper Feeder Software Version:000.040.000
High Capacity Trays Software Version:000.010.009
Finisher Software Version:003.051.000
Fax Software Version: 
Scanner Software Version:017.005.000

 

Any suggestions would be welcomed

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2 Replies
Community Manager CherylO-Xerox
Community Manager

Re: WorkCentre 5655 GMT offset wrong in SMTP header

Hi R_Heid,

Thank you for using the Support Forum. Please take a look at the solution for changing the GMT setting.  If this does not help then please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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R_Heid New Member
New Member

Re: WorkCentre 5655 GMT offset wrong in SMTP header

Cheryl,

 

Thank you for the response.  I am not having any trouble setting the GMT offset on the device.  The problem is that once it is set, it is not being passed properly to the SMTP header information to provide the correct offset for the time origin of the message body.  As such, when we scan to e-mail the workcentre is using time adjusted for -6 GMT but then passing it to the SMTP header as a 0 offset from GMT making it appear that the message was created six hours earlier than it actually is.  The mail server then sees the 0 offset and applies an additional -6 offset (mail server is located in central US) thereby thowing the creation time in the message body off by 12 hours from actual GMT.  The PDF file of the scanned documents show the correct local creation time based off of the proper GMT offset.

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