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ahmed.adel New Member
New Member

WorkCentre 5655 scanning to network

I amnot able to scan to a shared folder on the network

14 Replies

Re: WorkCentre 5655 scanning to network

Hi ahmed.adel,
Thank you for using the Xerox forum.

 

There could be many causes depending on exactly what is being setup.

Has this ever worked ?

Are there any error messages ?

 

I would suggest that you review the following potential solutions pictured below from the following link and reply back with what has been tried so we can help narrow down the issue if still needed. http://www.support.xerox.com/support/workcentre-5645-5655/support/enus.html
5655scanto.JPG


If that does not resolve your issue you may consider

our Contact an experienced service technician at the following link: Fast Track to the Expert

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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S B New Member
New Member

Re: WorkCentre 5655 scanning to network

I have the same problem and tried to solve it with the documentations steps but the problem still exist.
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Re: WorkCentre 5655 scanning to network

Hi S B,
Thank you for using the Xerox forum.

What error message or action happens when you try?

 

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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ahmed.adel New Member
New Member

Re: WorkCentre 5655 scanning to network

i followed your tutorials and i only get a DAT file in my distination folder

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ahmed.adel New Member
New Member

Re: WorkCentre 5655 scanning to network

Does this printer has compatability issues with win server 2012 ?

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S B New Member
New Member

Re: WorkCentre 5655 scanning to network

1.png2.png3.png

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S B New Member
New Member

Re: WorkCentre 5655 scanning to network

iwant to know what is wrong in my steps . thanks

 

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Technical Escalation Support James067507-xrx
Technical Escalation Support

Re: WorkCentre 5655 scanning to network

Hello Ahmed,

In order to assist you we need to know a few things.

- What operating system are you trying to scan to?

- What is the exact name of the Parent Share folder (This is case sensitive)?

- Is there subfolders below the Parent Share?

- What is the system software level on the Xerox?

- Do you have Live Essentials installed on the PC you are trying to scan to?

- What firewalls or Anti-virus programs are you running?

- Is the PC you are using able to ping the Xerox? Your screenshots would indicate yes if you have taken them from the PC you are scanning to.

- And most important you should be getting an error print out; What is it saying?

regards,
James

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