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WorkCentre 5745 - Colour and Mono Templates on Workflow Scanning Display

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I have configured a WorkCentre 5745 for network scanning.  I have created the file repository as per normal, along with two scan templates.  When I go to CentreWare, Properties tab, Services > Workflow Scanning > Display Settings, the two templates I created are listed there, along with two others named COLOUR and MONO.  I need to remove those last two from the display.  I am not sure, but these may be here because the E-mail service is enabled (although we do not use it within our company at present).  Does anyone have any advice as to how to remove those two templates from the display settings?

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Xerox Analyst
Xerox Analyst

Re: WorkCentre 5745 - Colour and Mono Templates on Workflow Scanning Display

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Hi,

If the templates you are seeing at the user interface have "@" before the template name, then you need to delete them here: Scan Tab > Templates.

Regards

Rui

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Re: WorkCentre 5745 - Colour and Mono Templates on Workflow Scanning Display

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Unfortunately, these are NOT templates I created.  The two that I created are listed, but the COLOUR and MONO below are also on the list.  These do not appear on other printer/scanners I work with in our company, so there is something unique about this one.  (The icons indicate that the templates are Network or Remote templates, but I don't know what that means, or how I can get rid of them.)

display.JPG

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Xerox Analyst
Xerox Analyst

Re: WorkCentre 5745 - Colour and Mono Templates on Workflow Scanning Display

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Hi,
In that case, go to template pool setup (last link in your photo). Check the settings, you will see that you have a server configured. Follow that server and path in your network. You will find the two XSM files. Just delete them and do a refresh in the template list.
They should disappear.
Rui
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New Member
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Re: WorkCentre 5745 - Colour and Mono Templates on Workflow Scanning Display

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We have not set up anything in the template pool setup.  It just has the default values.

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Xerox Analyst
Xerox Analyst

Re: WorkCentre 5745 - Colour and Mono Templates on Workflow Scanning Display

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Try this: set a server in the template pull setup. Point it to a empty folder. Then force a template pool refresh. If this doesn't work, the only way is to do a full printer reset where you will lose all the settings including the templates. This only can be done by a field engineer, because I can't post here the procedure.
Try pointing it and let me know.
Regards
Rui
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New Member
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Re: WorkCentre 5745 - Colour and Mono Templates on Workflow Scanning Display

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That worked!  Thank you very much.

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Member
Member

Re: WorkCentre 5745 - Colour and Mono Templates on Workflow Scanning Display

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Hi Dear,
Could you show me instruction to configure Workfolw network scanning please? i have this model and always fail..
Please help me.
Best regard,
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