cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

WorkCentre 6015 scan to network

Got an error: 031-533.

 

Scan File Make Error

 

 

How do I solve this?

 

Thanks,

 

Jaap Stomphorst

0 Kudos
4 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: WorkCentre 6015 scan to network

Since you gave no information about SMB or FTP, domain accounts, local accounts, Windows/Mac/NAS etc etc. All I can provide is that it appears to be a rights issue, specifically, the username you are scanning with does not appear to have "write" access to the folder and cannot create a file in it, but does have "read" access so it can see the folder itself.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: WorkCentre 6015 scan to network

Sorry,

 

Scanning on a W10 computer using SMB.

I shared the folder and gave Read and write acces. But will check again

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: WorkCentre 6015 scan to network

Make sure the fiirmware is the latest.

Make sure if using SMB that the port is 445, not 139 (139 is SMB1 with Netbios)

Make sure you are not setting it up with Right-click > Share With option as that is not SMB.

And lastly, unlike previos versions of Windows, you can't use anything but the username as it lists in the permissions (contained in brackets) So if it is user@domain, domain\user etc etc, it must be entered on the printer exactly as seen there.

 

Excuse the Win7 screenshot

 

Capture.GIF

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
Highlighted
New Member
New Member

Re: WorkCentre 6015 scan to network

I upgraded to the latest firmware, tried to change to port 445, but wasn't allowed to do that.

Changed Windows Firewall rules, all without succes.

 

Then I decided to reset the printer to factory defaults, after entering al, it suddenly worked!

 

So, I don't know how, but I'm satisfied

 

Jaap

0 Kudos