Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎04-28-2014 03:17 PM

Re: WorkCentre 6015 scanner problem, red background

Hi Jlsj,

Thank you for using the Support Forum. Please try adjusting the auto exposure setting, set it to off if it is on or turn it to on if it is off.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Reply
jlsj
New Member
New Member
‎04-26-2014 02:36 PM

WorkCentre 6015 scanner problem, red background

Product Name: WorkCentre 6015

Hello,

 

 I have a problem scanning a document, It shows red background. I suspect a calibration problem.

What I should do?   It is OK when I print a file in color.

Please see what I obtain:red background from scanner

 

Thank you in advance.

 

Jose

 

 

0 Kudos
Reply