WorkCentre 6015N Color MFP Fax quality problems

[manospe]

It shouldn't be a line quality problem, as the problem of black/grey pages persists even though we have changed office locations. Furthermore, other fax machines have had no problems using these very same telephone lines.

[CherylO-Xerox]

Hi Manospe,

Thank you for using the Support Forum. Please make sure that you have a clear phone line, plug in a regular phone to the line you have going to the fax and listen to the dial tone and then dial a number, make sure there is no static, popping or clicking on the line.  If the line is not clear please contact the the phone company.  If the line is good please try modifying the transmission speed.  If that does not help please consider contacting your local support centre. 

[manospe]

We occasionally encounter the following problems when sending faxes from a couple of WorkCentre 6015N Color MFPs:

Documents are scanned, fax is sent, send report print a corrent image of the sent pages and report that they were sent OK (e.g. Mode SG3 Result Done), however pages are received as either all-black, or as grey, displaying random noise. Units are set to support ECM.

This problem occurs again and again, even in intra-company communications, and only occurs with said units. Should we try and send faxes from different fax machines to the same recipients, pages arrive correctrly, with no quality problem whatsoever.

What can be done to reinstate user trust? We bought XEROX wishing to give them the best and have since to request them not to rely on unit reports but call the recipient and verify receipt.

kind regards,
Manos PETRIDIS